Quick answers before or after you order.
What kind of products does Fendix sell?
Fendix focuses on practical pet gear for walks, feeding, grooming, cleanup, play, travel, and home.
When is U.S. Economy shipping free?
U.S. Economy shipping is free on orders of $39.99 or more. Available shipping methods and costs are shown at checkout.
How do I use the 10% discount?
Enter FENDIX10 at checkout for 10% off eligible products.
How long will my order take?
Processing and delivery times vary by product, fulfillment location, carrier, and destination. The shipping option and estimated timing shown at checkout are the best current guide.
Can items in one order arrive separately?
Yes. Some items may be fulfilled from different locations, so an order can occasionally arrive in more than one package.
Can I change or cancel an order?
Contact us as soon as possible. We’ll help when we can, but an order may already be processing.
What if my item arrives damaged or incorrect?
Contact us with your order details and clear photos of the issue so we can review it quickly.
How do returns work?
Contact us before sending anything back so we can confirm the return steps that apply to your order.
How can I contact Fendix?
Use our Contact page. Include your order number when you’re asking about an existing order.